Application & Cloud Support
Keep your applications and cloud environments supported, understood, and improving, whether or not we built them.
Let’s TalkDefined coverage
Name the systems, responsibilities, and support arrangements.
Practical maintenance
Investigate problems and carry out routine improvements.
Continued ownership
Retain access and operating knowledge for future maintenance or handover.
What support can include
- Application and infrastructure troubleshooting and failure investigation.
- Dependency updates, configuration changes, and routine maintenance.
- Monitoring, deployment, and recovery support for the agreed systems.
- Operating documentation and scoped improvements.
Getting started
- Review the systems, available access, and existing operating arrangements.
- Recover missing knowledge needed to maintain the systems in scope.
- Agree to coverage hours, response expectations, responsibilities, capacity, and fees.
- Record the operating procedures and contacts needed when problems occur.
How the work continues
- Investigate reported problems and agree to priorities with the people responsible.
- Test changes and coordinate releases around business operations.
- Keep documentation, access, and remaining work visible.
- Plan a handover if maintenance moves to your team or another provider.
Scope and fee
- Quoted for the named applications, cloud environments, and support required.
- Support can be commissioned independently of a new build or modernization project.
- Coverage and response arrangements are confirmed before the agreement starts.
- Enhancements, major upgrades, licenses, hosting, and other third-party costs are separately scoped or charged.